Local Authority Advice
Below you find information on the advice services most commonly used by landlords and tenants.
Norwich City Council
Housing Advice Teams
Who are the housing advice team?
The housing advice team is made up of people trained in housing law and equipped to provide practical support and legal advice with regard to housing and homelessness.
How can they help me?
The housing advice team can give advice to landlords on tenancy issues, and use their legal library to:
• resolve problems such as rent arrears so that your tenant could stay at the property.
• advise you on your rights and responsibilities.
The team also provide trained Family Mediation Association (FMA) mediation officers to help resolve conflicts and prevent homelessness, particularly where there are landlord and tenant disputes.
How do I access this advice?
Encourage your tenant to get housing advice – housing advice teams can work with your tenant either before or after you serve Notice of Intent to Seek Possession.
Private Sector Housing Teams
Who are the private sector housing team?
The private sector housing team provides support and advice to owner-occupiers, landlords and tenants to make improvements to their property. We also take action to make sure that properties meet required legal standards.
How can they help me?
The private sector housing team can help you improve the standard of your property by advising on the requirements of the Housing Act 2004 including:
• HMO requirements
• Licensing
• HHSRS (including standards for fire safety)
We also:
• administer your property licences.
• liaise with other enforcement bodies, such as the fire service,
to ensure you get consistent and fair advice.
What help can I get for improving my property?
The council’s private sector housing team can help landlords and tenants to make improvements to their home. For example, you may be eligible for grants towards the cost of thermal insulation.